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Title

Defective Item Received

Posted by NOONOO FINGERS(ip:)

Date 2019-09-25

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Hi, customer.

I know that you gave me an email.

First of all, I will re-confirm with the team.

Because the team said it wasn't a defect.

I'll check and answer.

Please wait for me.

Thank you:)

[ Original Message ]

Hello I am still proving my case that this is a faulty product. That there is defects.

I have had an earring similar to this before.


Please ask your quality assurance team to carefully inspect items before shipping out. The picture below clearly shows the indent of the chain. I had a similar earring before and it broke off. Please send a replacement for this earring. I ordered the AURORA WAVE EARRING for order no. [20190917-0000033]


This is intended as a gift. So please provide the necessary steps for a replacement.




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